Ever oblivious to past failure, Commissioner of Education Candice McQueen sent out an “Educator Update” yesterday announcing the start of TNReady for high school students on block scheduling.
Here’s the text of her email:
Starting tomorrow, high school students on block schedule will take their TNReady end-of-course exam. We have been working hard to ensure they are both academically and technologically successful, and I wanted to make sure you were aware of those preparations and how we plan to address any issue that may arise, particularly if your students are taking their EOC this fall.
First, over the past several weeks, we have passed smoothly through key milestones, such as our verification test of the online platform, where about 50,000 subparts were submitted over the course of an hour – more than we expect to see in fall block during that same period of time. Additionally, we released a new set of online tutorials for test administrators, and more than 1,000 folks have completed those. And most importantly, you have been preparing students with the content knowledge and critical thinking and writing skills they need to have – not just to be successful on TNReady, but for life after graduation.
Every good planning process has to plan for issues that may occur, and we have communicated extensively with your district leaders, testing coordinators, and technology directors to make them aware of the variety of support and communications avenues available. If you or your students run into any issues, please immediately contact your building testing coordinator. You can also consult this one-page troubleshooting guide. If you do not see your issue addressed here, your building testing coordinator may have more information, and they can coordinate with your district testing coordinator to get assistance. We work directly with your district testing coordinator throughout each day of the testing window, communicating with them on daily webinars, a call line for immediate assistance, text message alerts, and constant email messages and one-on-one phone calls. From here, we can take a number of steps to solve problems, including sending a support team to your school. We have those teams stationed across the state so each school can be reached within 90 minutes.
Thank you for your patience with us and support of our students as we have worked toward this moment. We all want testing to be a seamless experience where students can show what they know, so you can better understand your students’ mastery of the standards and reflect on how you can continue to improve your practice. That is powerful information, and we want you to have it as easily and quickly as possible. We are continuing to improve as we aim for that goal.
While Commissioner McQueen’s note sounds nice, let’s remember that last year, the Fall administration of TNReady went relatively smoothly. Then, there were dump trucks and hackers. It’s also not like we haven’t had some sort of testing problem every year in the past five years:
Lately, this season has brought another ritual: The Tennessee Department of Education’s failure to deliver student test scores. Each of the last three years has seen TNDOE demonstrate it’s inability to get state testing right (nevermind the over-emphasis on testing to begin with).
Back in 2014, there was a delay in the release of the all-powerful “quick scores” used to help determine student grades. Ultimately, this failure led to an Assistant Commissioner losing her job.
Then, in 2015, the way “quick scores” were computed was changed, creating lots of confusion. The Department was quick to apologize, noting:
We regret this oversight, and we will continue to improve our processes such that we uphold our commitment to transparency, accuracy, and timeliness with regard to data returns, even as we experience changes in personnel.
The processes did not appear to be much improved at all as the 2016 testing cycle got into full swing, with a significant technical failure on Day One.
Every year, we hear about how TNReady is ready. Sometimes, the early administration goes well. Then, all hell breaks loose. So far, the call for options or a pause on the test has not been heeded. Instead, our state continues testing and continues making excuses and continues telling everyone it will all be fine.
Will Governor Bill Lee and the new General Assembly take a new approach? Will a new Commissioner explore an ESSA waiver and testing options? Will the advice of a handful of districts and the state’s PTA be heeded?
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