Timely Guidance

By now, readers know the TNDOE’s Kindergarten portfolio system is a complete and utter fiasco. The flawed evaluation system takes time away from instruction and, quite simply, doesn’t work. The state is now on its second vendor in two years of the program. Still, the online system for uploading content is sketchy, at best.

Here’s more on the new vendor:

Since last year, the Department of Education has moved to a new platform for portfolio evaluation — a group called Portfolium. More on this “new” group:

Who is Portfolium?
Portfolium is a startup company designed to provide college students with a way to highlight accomplishments and work samples for future employers. Yes, you read that right: The new evaluation platform is a startup company that was founded in 2013 and just three years ago, began raising a small amount of capital to launch:
Portfolium, a Web-based social network for students preparing to start their careers, said it has closed on $1.2 million in new venture funding, bringing its total funding to $2.1 million since 2013, when the San Diego-based startup was founded.

And, according to teachers, the Portfolium platform is pretty frustrating. Kindergarten teachers report frequently receiving the “Uh-Oh” screen and also note they’ve been told not to upload material during the TNReady testing window so as not to stress the state’s computer system.

Now, just two weeks before portfolio materials are due, teachers are receiving “guidance” from the Department of Education. Here’s the email sent last week late in the afternoon:

Thank you for all you have done so far during this year’s portfolio process. We wanted to provide some additional guidance and reminders to help support you during this final push of uploading and submitting your student artifacts. A walkthrough of how to login, choose a model, and upload artifacts has been provided by Portfolium and can be watched here.

Supported Browsers
It has come to our attention that some educators are having challenges utilizing the platform via Internet Explorer. As a reminder, Internet Explorer is no longer supported by Microsoft (meaning using it will reduce your experience on all websites). It is recommended that teachers utilize Chrome or Firefox when accessing the platform. 
When playing back videos, please be sure that you are using the most updated version of your media software (e.g., Quicktime, Windows Media Player, etc.). 

Supported File Formats
The TEAM Portfolio platform supports multiple file formats which include but are not limited to:
Images: .png, .gif, .jpeg
Documents: .doc, .docx, .pdf
Audio/Visual: .mp4, .mp3, .wav, .wma
For a full list of supported file formats, please see the guidance provided here. Please note that Wi-Fi speeds could impact upload time.
Contacting Technical Support
If an educator is having trouble with the technical aspects of the platform, including slow uploads and/or artifacts disappearing or showing up incorrectly, please utilize the chat feature on the platform itself. The educator having the issue should reach out to Portfolium for support via the chat feature so that they can check the individual account. Please be prepared to share some of the following when contacting Portfolium:

What browser were you using when the problem occurred? Did the problem occur right away or after some time in the platform? Please provide any relevant details around any conditions that were present when problems arose.
Does the problem occur when you use a different browser? 
Was there an error code or any messaging when the issue occurred? 
The chat function is the blue circle at the bottom right-hand corner of the platform screen. This feature allows an educator to interact with someone in real-time during Portfolium’s business hours: 11 a.m. CT/12 p.m. ET – 7 p.m. CT/8 p.m. ET. For after-hours issues, teachers can still utilize the chat feature, but will receive a response on the following business day. Educators may also email support@portfolium.com with technical questions. 
Please note there is no phone number for support. All inquiries should be made by direct chat or email.

So, TNReady starts next week, which means teachers heeding the state’s warning will not be uploading material during the school day. I’ve heard from some teachers that uploading very late in the evening or very early in the morning is a great time to do so because the servers are not overloaded.

To be clear: The Tennessee Department of Education is mandating a disastrous portfolio model while providing little support. This model requires teachers to spend the equivalent of 4-6 days away from direct instruction of students. The platform for uploading materials is not reliable. Teachers either spend hours attempting to upload material OR must do so at extremely odd hours — all with no additional compensation.

How are these portfolios evaluated? Well, last year, that process didn’t really work, either. More on that:

The bad news: That’s because there was no scoring as the state’s vendor, Educopia, could not provide access to the portfolios in order for them to be graded.

To be fair, some portfolios were graded in certain locations before the infrastructure was overloaded and all grading stopped.

This means trained reviewers sat in rooms around the state looking at blank screens instead of assessing portfolios. It means they were fed sandwiches and then told to go home. It means they were promised $500 for the lost day.

While lawmakers debate whether or not to continue the portfolio model in coming years, the state continues to make errors and, subsequently, make the lives of Kindergarten teachers miserable.

Will relief in the form of legislation come this year, or will the Senate Education Committee side with the state and against the trained educators doing the actual work in classrooms every day?

For more on education politics and policy in Tennessee, follow @TNEdReport

Your support makes reporting education news possible.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.